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apico
Total Posts: 77
Joined 06-14-2011 status: Experienced |
This is a continuation and update regarding my attempts to purchase soundsets from the Playkeyz website.
A few days ago, I ordered the 80’s Pop/Rock Volume 2” for Motif XF directly from the Playkeyz website. On the site, the instructions say this (copy & pasted):
how to order - MOTIF XF, MOTIF XS, S70XS, and S90XS ONLY
$40.00
I placed the order and waited for the email with the soundset.
I contacted Playkeyz via email to try & resolve the issue.
1) He could trust me to not use Volume 1, and send Volume 2. 2) I would keep Volume 1 and asked for Volume 2 for a discounted price ($30). I got no response to my messages.
I decided to keep Volume 1 and attempt to re-purchase Volume 2 at full price.
That’s where we are now; I have a soundset that I didn’t order (actually 2 copies!), I’m out $40 (for the time being), and I’m a bit frustrated.
So I guess my questions are - Am I being unreasonable in my expectation that this tranaction should be completed in a timely manner? Should I receive the product that I actually ordered? Should I expect some kind of communication from the seller when I inquire about the order? What would you do in this situation? |
Hobby
Total Posts: 20
Joined 09-04-2009 status: Regular |
Nothing more easy, don’t close the “case” with PayPal and request your money back. Sure, your get it back without any problems.
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5pinDIN
Total Posts: 11891
Joined 09-16-2010 status: Legend |
Call a lawyer ... oh, wait, Mofit/Rick is a lawyer.
From http://www.motifator.com/index.php/forum/members/15450/
Hopefully this is a simple misunderstanding. I’d try contacting him directly.
EDIT: The above information is as of the date of the post. Anyone reading this after that date should assume that the above may no longer be accurate. |
mrtea
Total Posts: 7
Joined 10-27-2010 status: Newcomer |
I placed the order and waited for the email with the soundset.
I contacted Playkeyz via email to try & resolve the issue.
1) He could trust me to not use Volume 1, and send Volume 2. 2) I would keep Volume 1 and asked for Volume 2 for a discounted price ($30). I got no response to my messages.
I decided to keep Volume 1 and attempt to re-purchase Volume 2 at full price.
That’s where we are now; I have a soundset that I didn’t order (actually 2 copies!), I’m out $40 (for the time being), and I’m a bit frustrated.
So I guess my questions are - Am I being unreasonable in my expectation that this tranaction should be completed in a timely manner? Should I receive the product that I actually ordered? Should I expect some kind of communication from the seller when I inquire about the order? What would you do in this situation?
No, I don’t think you are being unreasonable. But I wouldn’t have ordered a second time from them. If they wouldn’t make good on the first order,I would have told them that I was going to ask for a refund through Paypal. And let them know that I was going to post their name up on this forum, on korg, roland, musicplayer, and any other forum I could think of to let other musicians know not to do business with them.
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apico
Total Posts: 77
Joined 06-14-2011 status: Experienced |
Well, I got the correct soundset in my email either last night or this morning.
I don’t know, really, what the issue was on Playkeyz’ end of the deal, and I don’t want to vilify anyone there by posting this thread.
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motidave
Total Posts: 426
Joined 10-03-2010 status: Enthusiast |
Did you buy them from Playkeyz or from Keyfax? I recall when I got these libraries, I tried to contact the guy at Playkeyz but never heard back. I did get someone from Keyfax on the phone who was helpful. They didn’t answer emails either, btw. |
Mofit
Total Posts: 910
Joined 04-22-2005 status: Guru |
Hey, all, sorry for the delays in orders and finding this thread. I indeed do work full-time, and I mention this only because unfortunately I end up traveling much more than I would like. I believed the paypal receipt was set up to automatically inform buyers that I would have to email the files personally - no auto-download - but I could be mistaken. I should make it clear that sometimes I get a bit behind in things. Before I saw this thread, I sent the correct file and did not ask Apico to pay for the incorrect set (nor would I ever) or return or destroy any files. Yours to keep, my mistake! Sorry again, and hope you enjoy the sounds! Rick |
worknman
Total Posts: 128
Joined 08-19-2010 status: Pro |
Yo Mofit, I bought both Vol 1 & Vol II late last year, and unless anything has changed, I don’t recall anything in the Paypal receipts indicating that you would have to send the files personally. When they didn’t show up immediately, I just figured this was the case and waited. Sure enough, the files showed up a day or two later. Just an FYI, you may want to double check that, as I can see how it would be confusing. PS - When you coming out with more sh*t man? :) |
motidave
Total Posts: 426
Joined 10-03-2010 status: Enthusiast |
there’s an important question! I liked those sets, though I only use a small number of them. It’be nice to see some sets for newer decades someday. |
apico
Total Posts: 77
Joined 06-14-2011 status: Experienced |
No Harm, no foul.
Thanks for the clarification. apico |
admin
Total Posts: 9578
Joined 12-09-2008 status: Administrator |
All of the Voices are also available at motifator.com, and they are delivered immediately 24x7.
Thanks,
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motidave
Total Posts: 426
Joined 10-03-2010 status: Enthusiast |
Motifator shop is my trusted vendor for all transactions (unless not available, which I have yet to experience). I like to support the home team… |
phly23
Total Posts: 35
Joined 09-22-2008 status: Regular |
I ordered four days ago with no response to no avail. Perhaps I should request a paypal refund and just order from here- I thought this sound set would be good as I’m looking for a couple of hard hitting leads with attitude but the right legato simulate to my signature korg lead sound ala Jens, Jordan and yours truly as below: ;)
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daddyrnr
Total Posts: 21
Joined 10-02-2012 status: Regular |
I sent the company several messages with no response. While my transaction was quick and smooth, I also never got documentation for one of the sound sets as stated in the email from PayPal(Missing PDF for soundset 1). I send inquiries reluctantly made my purchase and still had no response to any of my emails. While I will say the sound sets are great, little dismayed at the response. While it would not keep me from purchasing from them again if another set was released, would be a little weary on it. |
5pinDIN
Total Posts: 11891
Joined 09-16-2010 status: Legend |
See http://www.motifator.com/index.php?ACT=39&fid=165&aid=14108_nvfdwEN6KdBTj9Y60BWQ&board_id=1 |
TimberWoolf
Total Posts: 1
Joined 09-26-2011 status: Newcomer |
I purchased the “80s Pop-Rock Soundset Volume 1” yesterday (Sunday) but didn’t get any information; however, by this morning, Rick sent me the file. I must say the sounds are amazingly accurate. I am quite excited to get my band to play some of the 80s songs that I can now reproduce! |